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Our Cookie Policy

HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use cookies, web beacons (also known as "tracking pixels") and other tracking technologies to collect information about you when you interact with our websites or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of our websites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites and other websites and better understand your online activity. We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.

We use the following categories of cookies on our Services:

  • ESSENTIAL COOKIES – These cookies (sometimes referred to as “strictly necessary cookies”) are essential in order to enable you to move around the website and use its features. Without these cookies, we cannot provide many services that you need on the Site, such as remembering your login details or shopping cart items.
  • ANALYTICS COOKIES – These cookies collect anonymous information on how you use the Site and our Services. For example, we use third party cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve, such as navigation, user experience and interface and marketing campaigns. The data stored by these cookies does not show personal details from which your individual identity can be established. You may opt out of these cookies using your browser settings but it may affect the performance of our Services.
  • FUNCTIONALITY OR PREFERENCE COOKIES – During your visit to the Site, these cookies are used to remember information you have entered or choices you make, such as your username, language or your region, and search parameters such as size, color or product line. These preferences and settings are remembered, through the use of the persistent cookies, and the next time you visit the Site you will not have to set them again, providing you with an experience more appropriate to your selections and making the visits to the Site more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. You may opt out of these cookies using your browser settings but it may affect the functionality of our Services (see below on how to opt out of the various cookies we use).
  • TARGETING COOKIES OR ADVERTISING COOKIES – These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests (this is sometimes called “behavioral” “tracking” or “targeted” advertising). They are also used to limit the number of times you see ads as well as help measure the effectiveness of an advertising campaign. These third party cookies are placed by third party advertising platforms or networks. They remember the websites you visit and that information is shared with other parties such as advertisers, to deliver, for example, personalized ads when you are visiting other websites.
  • SOCIAL MEDIA COOKIES – These cookies allow you to share what you’ve been doing on the Site on social media such as Facebook, Instagram and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information about online behavioural advertising and deleting or controlling cookies is available at:


How to opt out of cookies

You can generally activate or later de-activate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;

Click here to learn more about “Incognito” and managing cookie settings in Chrome;

Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or

Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here. To disable Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on. To disable Hotjar cookies across all websites, please visit: https://www.hotjar.com/legal/compliance/opt-out

Changing the settings in your browser does not necessarily affect third-party flash cookies used in our Site. For more information about disabling flash cookies, see www.adobe.com/products/flashplayer/security. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices or to www.youronlinechoices.eu (in the EU).

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Services. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.


Third-Party Cookies

Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.

The Websites include third party social media features, such as the Facebook Like button, and third party widgets, such as the ‘Share This’ button or interactive mini-programs that run on the Websites. These features may collect your IP address, which page you are visiting on the Websites, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third party company providing it.

We may use any of the following categories of cookies on the Websites as detailed below.

Cookies NamePurposeCookie DurationCategory
Google AnalyticsCollects information about how visitors use the Site, which website the user came from, the number of each user’s visits and how long a user stays on the Websites2 yearsAnalytics
DisqusVisitor authentication for commenting and user reviews, primarily on the blog2 yearsEssential
HotjarAnalytics tool that give us click data and heat maps, as well as mouse movement data on the Site1 yearAnalytics
Facebook for DevelopersEnable visitors to share website pages and content through third party social networking and other websites. The companies that serve these cookies may also use visitors information to serve targeted advertising on other websites.2 yearsEssential
Google Adwords ConversionAdvertising pixel for prospecting and retargeting540 daysTargeting/Advertising
Twitter AdvertisingAdvertising2 yearsEssential
ZendeskProvide customer support to visitors, recognize repeat visitors and allows  
Facebookadvertising vendor180 daysTargeting/ Advertising
Google Tag ManagerTraffic and visitor behavior measurement2 yearsAnalytics
BingAdvertising vendor for search marketing2 yearsTargeting/ Advertising
Facebook BusinessUsed for creating custom audience on Facebook for advertising purpose2 yearsTargeting/ Advertising
Facebook ImpressionAdvertising2 yearsTargeting/ Advertising
Twitter AnalyticsWeb analytics2 yearsAnalytics
Google Dynamic RemarketingAdvertising180 daysTargeting/ Advertising
Yahoo Ad ExchangeAdvertising30 daysTargeting/ Advertising
Google AnalyticsSession Google Analytics10 minutesAnalytics
GoogleGoogle Account – SSO6 monthsFunctionality/ Preference
_hjClosedSurveyInvitesHotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.365 daysEssential
_hjDonePollsHotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.365 daysEssential
_hjMinimizedPollsHotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.365 daysEssential
_hjDoneTestersWidgetsHotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.365 daysEssential
_hjMinimizedTestersWidgetsHotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through the Site.365 daysEssential
_zendesk_shared_sessionZendesk cookie. Holds session information for sharing across Zendesk applications.SessionEssential
_zendesk_nps_sessionZendesk cookie. Sessions for NPS.SessionFunctionality/ Preference
_zendesk_sessionZendesk cookie. Hold session information for root access applications.SessionEssential
_help_center_sessionZendesk cookie. Sessions for Guide.SessionEssential
_voice_sessionZendesk cookie. Sessions for Voice.SessionFunctionality/ Preference
_carson_container_sessionZendesk cookie. Sessions for Carson.SessionTargeting/ Advertising
_zendesk_remember_meZendesk cookie. Preference for maintaining login sessions2 WeeksEssential
_zendesk_settingsZendesk cookie. Arbitrary, non-PII settings usually for preferences1 yearFunctionality/ Preference
_zendesk_cookieZendesk cookie. Arbitrary, non-PII settings usually for preferences20 yearsFunctionality/ Preference
_zendesk_shared_sessionZendesk cookie. Holds session information for sharing across Zendesk applications.SessionEssential
__atuvcUsed by AddThis to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.2 yearsSocial Media
__atuvsUsed by AddThis to enable visitors to share content with a range of networking and sharing platforms.30 minutesSocial Media
__zlcmidUsed by ZopIM, our live chat system, to allow you to continue a chat with us as you view different pages on our site, or if you come back to the site later.1 yearFunctionality/ Preference
__zlcprivacyThis cookie used alongside with __zlcmid to remember your decision.1 yearFunctionality/ Preference
_gaUsed by Google Analytics to distinguish users.2 yearsAnalytics
_gatUsed by Google Analytics to throttle request rate.1 minuteAnalytics
_gidUsed by Google Analytics to distinguish users.1 dayAnalytics
_hjIncludedInSampleSession-based cookie set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.1 yearAnalytics
currencyThis cookie stores your currency preference on our website.1 weekEssential
external_no_cacheThis cookie used as a reference for our web server, which indicates whether caching is disabled or not.1 hourEssential
frontendThis cookie used for visitor identifier and allows our web servers to respond to your actions on the website such as 'Add to cart' or browsing the website.1 weekEssential
hide_newsletterThis cookie stores your preference for our newsletter pop-up.1 yearFunctionality/ Preference
lastRskxRun, rskxRunCookie, rCookieUsed by Riskified for fraud profiling and prevention.5 yearsEssential
storeThis cookie stores your language preference on our website.1 yearEssential
storeGeoipThis cookie stores your language based on our detection of you IP address. This allow our website to set you a right store language on your first visit.1 yearEssential
PHPSESSIDCookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables.10 daysEssential
cookieAlertClosedFlagThe cookie cookieAlertClosedFlag (which lasts one year) shows whether the computer accepts the direction of previous cookies. It allows computers to be recognised by a website so that whatever change you make, article you select or data you introduce, the page is remembered.1 yearEssential
cookieAlertStateKeeps the decision on whether or not to allow cookies or not.1 yearEssential

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