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Frequently Asked Questions (FAQ)

We have provided a list of answers to the most frequently asked questions in the FAQ section. If you have further questions, please contact us.

Online Purchase

Please contact our Customer Care Team via live chat, contact form or denimio@lingble.com.
Please contact our Customer Care Team via live chat, contact form or denimio@lingble.com.
To create an account and enjoy the benefits of faster checkout, order tracking, and more, please follow the link below:
Create Account
Click on the link to access the account creation page. Fill in the required information, including your first name, last name, phone number, email address, and password. Ensure that you read and agree to the Terms and Conditions and Privacy Policy before proceeding. Finally, click on the "Create Account" button to complete the registration process.
Once your account is created, you can log in using the same link and your registered email and password.
To apply a coupon code to your purchase on Denimio's website, follow these steps:

-Add the desired items to your shopping cart by clicking on the "Add to Cart" button on the product pages.
Once you have finished adding items, click on the shopping cart icon, usually located in the top right corner of the website. This will take you to your shopping cart page.
-On the shopping cart page, you will find a section labeled "Gift Card/Promo Code" box.
-Enter your coupon code into the provided box.
-Click on the "Apply" button next to the box to apply the code to your order.
-The discount or gift card amount will be applied to your order total, and you can proceed to checkout by clicking on the "Checkout" button or continue shopping if desired.
The currency depends on the ship-to-country and is fixated automatically upon check-out.
Denimio accepts the following major forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, Alipay, Wechat Pay, UnionPay and PayPal.
Yes. We accept various local payment methods such as online banking, bank transfer, cash payment via ATM and convenience stores. Upon checkout, you can see additional local payment methods that make it convenient for our global customers.
Yes, and PayPal will convert payments on our site to your local currency. Your credit card will also convert payments to your local currency at the current JPY exchange rate. PayPal payments can’t be accepted in IDR, MYR or KRW, therefore, we do not provide such payment method in those storeviews.
No, there is none. The only fee you may face is the PayPal exchange rate, which is a little higher than bank rate.
No. Denimio site will pay the Alipay transaction fee.
Your credit card will immediately be charged upon purchase.
Please click "Login" and hit the "Forgot your password?" button, then enter your email address to receive a password reset link.
Without logging-in:
You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the ''Subscribe Newsletter'' box on the right-hand side.
After logging-in:
Go to 'My account' >> ''Email Subscription'' and click ''Edit'', then subscribe.
After logging-in, go to 'My account' >> ''Email Subscription'' and click ''Edit'', then click unsubscribe.
Without logging-in", you can unsubscribe from the newsletter at the bottom of one of the newsletters.
Please contact our Customer Care Team first via live chat, contact form or denimio@lingble.com. Pre-shipment amendment requests will not be accepted after 24 hours from the time the order is placed on the site.
Please contact our Customer Care Team first via live chat, contact form or denimio@lingble.com. Pre-shipment amendment requests will not be accepted after 24 hours from the time the order is placed on the site.
1. Start shopping with us by using your preferred delivery country - ''Shipping Destination'' at the top or bottom left of our website .
2. Shop by category to select your item. Click “Add to cart” to add the item to your cart and proceed to checkout. 3. You can also search for your preferred item by using our search function.
4. Choose to place your order as either a guest or sign into your Denimio account for a speedier, more efficient check out.
5. To complete your purchase, enter your data including shipping address. Then click on '' Next- Payment'' to fill in your billing address and payment details. Check all required details are filled properly and hit ''Place Order''.
Your shipment should now be on the way! If you have any questions, please don't hesitate to reach out to our Customer Care Team via live chat, contact form or denimio@lingble.com.
Items in your shopping basket are not reserved and may be purchased by other customers.
We strongly recommend you to provide us with your name and the delivery address in English characters and avoid the use of special characters to ensure a smooth order processing and delivery.
Please note that the charge for your purchase will appear on your billing statement under the merchant name “Lingble” and/or “Prospect Field”.

Reward Points

Points are earned every time you make a purchase on our site through your account. Unless stated otherwise, you will earn 5% Reward Points based on the eligible transaction amount. Reward Points will not be earned for any costs charged separately at check-out, such as taxes, shipping etc. Points for each eligible purchase will be transferred to your current balance 14 days after your order is shipped. We have the right to select which products are eligible for earning Reward Points.
You can use Reward Points you have earned to shop as if it was cash. You can choose to spend however many Reward Points you want to use at checkout and only pay the remaining difference in your cart. We have the right to select which products are eligible for redemption of Reward Points.
When you spend Reward Points, you will see the equivalent monetary value of the Reward Points at check-out. The value of the Reward Points is based on Japanese Yen which is then converted to the currency you are checking out in, so the value may vary due to current exchange rates. For illustration purposes, if you have Reward Points equivalent to 10 USD and the total value of the products in your cart amounts to 100 USD, you can redeem up to 10 USD in Reward Points which will be deducted from the final amount at checkout. Reward Points cannot be applied to any costs charged separately at checkout, such as taxes, shipping etc. Also, reward points cannot be redeemed on return service and hemming service.
Unless stated otherwise, Reward Points can be redeemed in conjunction with other payment methods such as credit cards.
Reward Points will expire after 180 days from the date upon being added to your account.
Points for each eligible purchase will be transferred to your current balance 14 days after your order is shipped. We do not release points earlier than the return/exchange window.
Unfortunately, no. Our accounting book keeping system requires us to set the reward points expiration to be no more than 6 months at the moment.
When an order gets cancelled, points used when placing the order will be automatically returned back to customer's account.

Shipping & Delivery

We offer free worldwide shipping on orders of USD 150 or above.
We use world-class courier companies like EMS, DHL and FedEx to ship orders.
No, currently we can only ship via EMS, FedEx or DHL. To know what's the default courier we're using in your country, please contact Customer Care Team via live chat, contact form or denimio@lingble.com.
Once the item is picked up by DHL, FedEx or EMS at our warehouse it normally it takes 2-3 days for the order to reach most East Asian countries and North America, and 3-4 days for other parts of the world.
If the order is placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
Note that some items need to reach our dispatch location from various places in Japan, which may add 2-3 days to the order processing time.
We nonetheless strive to get your products to you as soon as possible, and most customers will receive in-stock items within one week.
For pre-order items may take longer to ship and depend completely on when the manufacturer (brand) finalizes the production of the item. If you want to find out what the estimated timing on a specific pre-order is, please send us an email at denimio@lingble.com.
By selecting Priority Handling, we will ensure that your package gets shipped out before any others. Priority Handling nevertheless does not accelerate transit time itself or affect the time that items reach out central dispatch location or things that are outside our control. For more information, please refer to our Terms and Conditions .
Japan.
Unfortunately no.
Certainly. If your country is not listed on the country selector, please select 'Other Locations'. Please note we do not ship to below countries from global site:
Afghanistan
Aland Islands
Belarus
Bouvet Island
British Indian Ocean Territory
Central African Republic
Christmas Island
Cocos (Keeling) Islands
Comoros
Congo
Crimea
Cuba
Equatorial Guinea
Falkland Islands (Malvinas)
French Southern Territories
Guinea-Bissau
Heard Island and McDonald Islands
Holy See (Vatican City State)
Iran
Iraq
Kiribati
Lebanon
Liberia
Libya
Moldova
Nauru
Niue
Norfolk Island
North Korea
Pitcairn
Saint Pierre and Miquelon
Sao Tome and Principe
Sierra Leone
Solomon Islands
Somalia
South Georgia and the South Sandwich Islands
Sudan/South Sudan
Svalbard and Jan Mayen
Syria
Tokelau
Tuvalu
Western Sahara
Yemen
Zimbabwe
The couriers update tracking information normally within 24 hours in business days as they don't work on weekends or public holidays.
Usually, it means that the parcel is not picked up by courier (for example, because of the weekend) or this parcel is not scanned in the post office for, where it will start moving. Please wait for 1-2 business days, you will be able to see records of moving a bit later.
No, we are unable to forward your preferred delivery time and other delivery preferences to the courier company. Please contact directly the company once the parcel is shipped.

Customs/Taxes

If the shipping address is outside of Japan, we do not charge consumption tax. If it is inside of Japan, we do.
For U.S. orders: We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. While we strive to include all duties and taxes in your checkout total, there may be rare cases where customs authorities re-calculate import charges differently and request for the difference upon delivery. If this happens, you or the receiver may need to pay the difference directly.
For non-U.S. orders: We ship on a DAP (Delivered at Place) basis, which means customers are solely responsible for importing the item into the country it was shipped to and any customs, duties, and taxes incurred as a result of the importation.
For U.S. orders, duties and taxes are generally included in your checkout total, though rare local fees (e.g., customs or handling charges) may still apply.
For Non-U.S. orders, duties and taxes are not included in your checkout total.
For countries other than Japan and U.S., the price shown in the product page doesn't include tax. You acknowledge and agree that you are solely responsible for any and all duties, import taxes, customs charges and brokerage fees. These are not included in the cost of shipping or handling of your order or the cost of the merchandise itself. Customs, duties, and taxes vary widely from country to country. You are solely responsible for researching and complying with your country's customs and importation requirements.
There are 2 options:
1. Most customer's choise: The order will be invoiced as sample with value of JPY 2300 (The declared value may be slighly different for some regoins, e.g. JPY 4000 for EU countries).
2. Ship with full invoice value: You have chosen to ship your order with a full invoice. In some countries, you (as the importer) may be charged duties/taxes that are higher than the price of the item.
We cannot guarantee you can avoid random check from your custom authorities. You are solely responsible for complying with your country's customs and importantion requirements in case your order gets stopped by customs.
In such case, you agree that you shall bear any return costs and related costs which will be deducted from your refund. For more information please refer to our Terms and Conditions.

Stock

Yes, we have one store located in Yokohama. Address: 2-181-7 Daiichi Maruaki Bldg 1F Miyata-cho, Hodogaya-ku Yokohama, Kanagawa, Japan 240-0002.
If it is a brand we carry, do not hesitate to contact us. We may be able to get it for you. Again, this is dependent on the manufacturer production schedule and inventory availability. Please send us an email at denimio@lingble.com with your specific request.
When a particular size/color of an item is out-of-stock, you can click on the size/color selector and "Notify Me" link will show up. Please enter your email address and then click ' Submit'. You will not receive any confirmation email upon submission but will receive a notification when the item is back in stock.
Yes, you can contact us and we will contact the manufacturer. There may be a production delay but we will do our best to work with you on getting that item. Please send us an email at denimio@lingble.com with your specific request.
There is a limit to the amount of pre-orders, hence there some pre-order items are out of stock.

Customisation

Chain-stitching is a hemming method that chains two threads together to create a more durable and flexible hem with a "roping" effect after being washed or soaked. The Union Special is one of the original machines used to create a chain-stitch hem on denim. You need to enter the final length of the inseam you want to have. https://www.denimio.com/en/chain-stitch-hemming/CHAIN-STITCH-HEMMING.html
We use single stitch if it is single at the beginning. We will make sure the hemming is same as the original style.
For overseas orders, hemming fee is charged according to the currency set for your shipping country.
https://www.denimio.com/en/chain-stitch-hemming/CHAIN-STITCH-HEMMING.html
Hemming is complimentary for Japan domestic orders and Denimio in-store sales.
It depends on the hemming length as well as the cut.
If the jeans are tapered cut, the leg opening difference after hemming can be from minimal to huge.
If the jeans are straight cut, the leg opening difference after hemming is quite minimal.
You need to enter the final length of the inseam in cm you want to have. Please consider the shrinkage when deciding the inseam length of raw/non-wash denim. https://www.denimio.com/en/chain-stitch-hemming/CHAIN-STITCH-HEMMING.html
Hemming will be completed within 3-7 days after your request is placed.
Yes, please be assured that we always include the cut part of the hem with our products.

Product Information

All items we sell are 100% guaranteed to be brand new and authentic.
We are an official, authorized seller of Japanese denim brands and receive products directly from manufacturers. In the rare instances when we don't receive them directly (e.g., proxy items), we get them from another official, authorized sellers that we are familiar with and know to be authentic. We have very long-standing relationships with brands we sell and the denim industry in Japan, so selling counterfeits is not an option for us. In addition, the making and selling of counterfeit products are tightly regulated and a serious crime in Japan, therefore you find no production nor supply for such products in Japan.
Unsanforized jeans are raw and in loom-state which will shrink by 1-2 inches, depending on the denim used. While sanforized jeans have undergone sanforization process so the shrinkage is very minimal.
Regular/Classic Fit: Straight classic style, not too wide and not too narrow. The legs are roughly the same size from the thigh to the ankle.
They're basically a tube of fabric (well, two tubes of fabric, joined together).
The classic straight fit is a classic precisely because it matches around 85% of men body.
Slim Fit: jeans have the least fabric in the rear panels, and the thigh openings are narrower than the regular fit. They're designed to hug your body. What is great about this style of jeans is that it allows you the freedom of movement while still aligning to the structure of your frame and making you look super stylish.
Best for: Average to Fit guys that don't have big thighs.
Skinny fit: For guys with skinny thighs and skinny calves.
True skinny fit jeans are meant for guys who basically have pencils for legs, they're roughly the same straight, slim shape from their thighs to their calves. They restrict your movement and mobility and so aren’t the most comfortable option available.
Best for: Guys who have really skinny legs all the way through.
Relaxed Fit: adds fabric in the back and extends the rise a little, as well as expanding the leg openings. We tend to associate them with overweight men, but they're just as useful for men with “footballer butt” — strong glutes and thighs paired with narrower waists and calves.
Best for: Athletic guys with large thighs, or larger guys in general
Boot cut: Jeans that have more room below the knee/calf area to accommodate cowboy boots. Unless you're rocking jeans in Texas, you don't need to be concerned with these.
Best for: Cowboys
Flare cut: is somewhat similar to bell cut but it's a bit slimmer on the thighs down to the knees then the hem is not that wide.
Rise:
5-8" ( 13 cm- 20,5cm) - Low rise, will sit low on the waist, more on the hip.
9-11" (23 cm - 28 cm) - Mid Rise, sits just under the belly button.
Over 12" (30 ) - High rise, sits at the waist, above the belly button
For unsanforized fabrics, leg twist is inevitable.
The more the shrinkage is the more the leg twist there will be. So for Oni since they shrink a lot due to the loose weave, they are most likely to have bad leg twist than fabrics that are tight weave like Samurai or SDA.
Here are some steps you can take to avoid the leg twist:
1. If you don't wash your jeans, there will be no leg twist for sure.
2. Avoiding hot soak will minimize the leg twist.
You may look either at jeans made of sanforized denim (for example: Momotaro or Japan Blue Jeans) or at jeans made of broken types of twill (for example Graph Zero (herringbone denim, hickory denim or GZ x Denimio broken twill collab). These types of fabric do not have a leg twist.
"The crooked seam" is a leg twist of jeans. This element can and should be on a diagonal twill with In fact this is not a defect but a feature of the classic raw denim.
Thicker denim is less likely to get creases. For the production of slubby denim, cotton with medium and short fiber is best suited (very often it is American and Australian cotton). Samurai Jeans, ONI, some Tanuki, SugarCane and Pure Blue tend to be slubby.
Type I jacket has front left pocket, silver buttons, knife pleats and cinch-back.
Type II jacket has 2 front pockets, silver buttons, knife pleats and waist straps.
Type III jacket (a.k.a. Trucker jacket) has 2 front pockets with pointed flaps,copper buttons, V-like design, and waist straps.

Sizing

The best advice for choosing the right size for raw jeans is to stick with the raw measurements and ignore the difference between raw and one-wash version. They are the exact same jeans with the same amount of cotton used and end up in similar size after you wear them for a while.

One wash starts at smaller measurements but they expand more than raw ones and end up in similar after all. So, the only difference is whether you want to enjoy the unwashed raw feeling in the beginning or you rather chose to skip the soak.

We noticed repeat customers start to realize that the jeans expand quite a lot over time (after several months) and they chose smaller size, whereas first timers tend to pick larger size. Repeat users target perfect fit at several months later when the jeans faded well and expanded well. First timers on the other hand target perfect fit at the start and usually end up using a belt when the fade gets nice.

If you want to target perfect fit at post fade, you should bare the uncomfortable months of wearing the jeans for the first several months (barely buttoned up and you cannot even sit during these months)If you don't like to go through this uncomfortable period, you should look at the one-wash measurements and find your size.

Anyways, it's up to your preference.
Our size charts (360 degree) are directly provided by the manufactures and they normally measure their jeans in a different way than most customers and retailers in US/Europe do. Most customers and retailers simply lay the jeans flat and go side to side with a measuring tape, then multiply by 2. (Flat method B)

But Japanese manufacturers usually put the tape inside of the jeans and use clips to make sure there is no gap between the tape and the surface of the jeans, and go 360 degree to get the EXACT length. The discrepancy between these two methods are about 3-5 cm and this is one of the major reason many customers end up choosing a size that is too small. So please make sure you measure your jeans with the 360 degree method if you are looking at the size charts in 360 degree method.

If flat method is available, this means we took measurements on our own on samples in our shop. However, please note that actual measurements may vary for each individual pair. This is due to the drying process of the product. In general, smaller pairs among the same size expand more and larger pairs expand less and overtime they end up in similar measurements as you wear in. After all, they are the same jeans produced with the same amount of cotton using the same patterns.

Please refer to the link below.
https://www.denimio.com/default/sizing-guide.html
No, measurements are based on averages taken from multiple pairs of the same size and style. As these garments are made by hand, measurements may vary slightly for each individual pair. Our posted measurements are meant as a guide to the overall fit and silhouette of the garment.

Repair & Care

Washing denim by machine is fine but you should just use low spin and avoid using a drier to avoid damage. Washing denim by hand is the ideal thing to do. Prepare a bathtub or container with cool or lukewarm water, about 3-4 inches deep. Don't use water with too hot temperature. The idea behind using lower temperature for your soak/wash is to minimize the fading of the indigo dye. Some recommend that the jeans be turned inside out for this process, however, we feel that it is optional. In order to keep the denim completely submerged, you may need to put heavier weights on it.
Put in very light detergent when soaking your denim. Avoid putting in any bleach as well. Let it soak for about 45 minutes to an hour, then hand wash them lightly.
You can use ordinary detergents as long as it's bleach free . Another option is to use specialized products recommended by jeans manufacturer for washing, such as Momotaro Jeans' SZ-001 Jeans detergent and Samurai's Kaminari soap.
Carefully remove from the water and hang dry. Always hang dry flat, and inside out. Don't place on a heat radiator, direct sunlight, use a dryer, or crumple when drying, as these will damage the fabric and ruin the fit, fade, contrast, and overall quality.
You can use a color-catcher each time you wash your denim. Another way to reduce washing machine friction is to select a shorter or gentler wash cycle than you typically use. Also, always wash your denim in cold water. Hot water opens up the fibers in your denim, where color can be washed away.

Returns/Exchange

- The item must be unworn, unsoaked and still have tags on it. Hemmed products cannot be returned even in brand-new condition.
- We do not accept returned items if they have an odour or if there are foreign objects attached such as animal hair, other fibres, dust, etc.
- The item must be in the original packaging.
- No returns or exchanges for discounted items are accepted.
- Return requests must be made within 7 days after receiving the product.
- Items with any customization, including silk screening, printing, painting, stitching, hemming, or otherwise, and any made-to-order items cannot be cancelled, returned or exchanged.
No returns or exchanges for discounted items are accepted.
For overseas orders, all costs in relation to costs of returns/exchange shall be borne by you. For Japan domestic orders, the return is complimentary.
Customers can use this link to place a return order. After submitting a return request, you will receive an email from us to follow up on the details of the item(s) you wish to exchange/return. Please note that each return request is for ONE item. One return request cannot contain multiple items because the shipping cost is calculated per the average weight of one product.
Customers in the following regions are requested to make a return arrangement with a local courier service themselves: Russia/East Europe, Middle East, Latin America. The shipping fee quoted on the website when the order is below free-shipping threshold is not a reference for the actual return costs.
For Japan domestic orders, the return is complimentary. Japanese customers can choose COD when returning.
First check if your order fulfills the return policy. If you're ready to make a return, please go to https://www.denimio.com/default/return-request-simple/RETURN-SIMPLE.html and follow the instructions therein. For Japan domestic orders, the return is complimentary. Japanese customers can choose COD when returning.
No, in order for us to make the necessary return documents, we need to know your name and address in English alphabet for overseas orders.
Usually, we will send you an email with instructions and attached return labels 1-2 days after you placed the order. Please also note that we are not operating during weekends and holidays in Japan. As such, it may take several days before you receive the shipping documents depending on the timing of placing your order. However, if you have not received those labels after the said window, please check your spam folder or contact us at denimio@lingble.com.
Just wait for our email with return instructions and attached return documents. Usually, we will send the said email in 1-2 days after you placed the order during weekdays. However, our fulfilment team does not operate during weekends.
Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact Customer Care Team via live chat, contact form or denimio@lingble.com next.
Please contact Customer Care Team via live chat, contact form or denimio@lingble.com immediately.