We are proud to offer free worldwide shipping for orders over ¥15000.
Delivery times vary widely from product to product as many products need to be shipped from various warehouses around Japan to our central warehouse for dispatch. If you would like to know shipping time estimates for this particular product, please contact our customer support at [email protected] or through the live chat at the bottom right-hand corner of this page.
Once the item is dispatched from our central warehouse to you, it normally takes 2-3 days for an order to reach most East Asian countries and North America, and 4-7 days for other parts of the world. If the order is received by our central warehouse over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
If your item doesn’t fit, if you simply don’t like it, if you want a different color, please use http://www.denimio.com/return-request-simple.html
After receiving your return request, we will arrange a pickup for your item, which will be cheaper than using a postal service with no discount.
(FOR A RETURN)
- Step1: We will prepare shipping documents (Airway bill and Commercial Invoice) to you. Please print them out and sign all of them.
- Step2: Call Fedex and request for a pick-up.
( Find your FedEx Locations from the URL below) http://www.fedex.com/locate- Step3: Fedex driver will come for the pick-up. Please hand him the return package as well as shipping documents(Airway bill x 1 copy and Commercial Invoice x 3 copies).
- Step4: Once return product reaches, we will inspect the condition of the product and make a refund via the payment method you used.
(FOR AN EXCHANGE)
Same as above. Please return the product and place a new order for the right size.
Return conditions:
- - The item must be unworn, unsoaked and still have tags on it. Hemmed products cannot be returned even in brandnew condition.
- - The item must be in the original packaging.
- - Return request must be made within 7days after receiving the product.
For any questions, please send an email to [email protected] with your full name and the order number.
