(FOR A RETURN)
- Step1: We will prepare shipping documents (Airway Bill and Pro-forma Invoice) and send them to you via email. Please print them out and sign the invoice.
- Step2: Call either Fedex or DHL depending on the return documents attached to our email and request for a pick-up ( Find your FedEx or DHL Locations from the URLs below) https://www.fedex.com/locate/index.html or http://www.dhl.com/en/express/shipping/find_dhl_locations.html
- Step3: Fedex or DHL driver will come for the pick-up. Please hand him the return package as well as shipping documents(Airway Bill and Pro-forma Invoice ).
- Step4: Once the returned product reaches us, we will inspect the condition of the product and make a refund via the payment method you used.
(FOR AN EXCHANGE)
Same as above. Please return the product and place a new order for the right size.
We will make the refund when the return product arrives in our warehouse and brandnew condition is confirmed.
Please also note that we are not operating during weekends and holidays in Japan. As such, it may take several days before you receive the shipping documents depending on the timing of your order.
For any questions, please send an email to [email protected] with your full name and the order number.