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Free Size Exchanges!
We are familiar with the fear. You know the jeans you want but you don’t want to buy online because you’re afraid to pick the wrong size.
Well, don’t worry. For a limited time only, here’s our sizing guarantee: If we pick the wrong size jeans for you, you can exchange them for a different size for free. That simple. You don’t even have to pay for the return shipping cost.
Don't miss this risk-free chance!
How will you pick the size for me?
A very simple sizing consultation with our experts. Email us at firstname.lastname@example.org or use the livechat feature on our website telling us what specific model jeans you want (include the URL to make it easier), the measurements (waist measured flat, thighs, rise, etc.) of your favorite-fitting jeans/pants and your preferred fit (tight/loose). Our experts may ask additional questions to get to the perfect size for you.
If you receive the jeans and we picked the wrong size, you can exchange them for a different size on us.
Note that the measurements you send us MUST be accurate. For how to measure your jeans/pants, please check out our sizing guide and use “Flat Method” for the waist.
What items does this policy apply to?
For now, this policy only applies to bottoms.
Can I exchange for a different model of jeans?
Unfortunately, no. This is a sizing guarantee only. Meaning that we cover the cost if you are exchanging for an identical item but just different size. However, you can still exchange or return items the normal way if for some reason you change your mind and want something completely different. For our normal return policy click here.
Can I wear, soak or hem the item before I exchange?
No, the items have to be in brand new, unworn/unsoaked condition with all tags still in place and in the original packaging. Hemmed products cannot be exchanged even if otherwise in brand new condition.
How do I claim this guarantee?
Simply email us at email@example.com and we will send you instructions on how to exchange . Exchange requests must be made within 7 days after receiving the product.
What if the second size you pick for me is also wrong?
If you consulted with us again and we still sent you a size that didn’t fit you, you can exchange it again.
For any questions, please send an email to firstname.lastname@example.org.
We reserve the right to limit the quantity of products available for free size exchanges at our discretion.