Post-Migration FAQ
To give you a faster and smoother shopping experience at Denimio, on October 29th, we migrated our website to a brand-new, improved platform.
What This Means for Your Account & Email Subscription
You do not need to do anything. Your subscription status and profile information will be migrated securely and automatically.
-
No Password Reset Needed: We will be renewing our account system, you will no longer use a traditional password.
-
How to Log In Post-Migration: When you visit the new site, simply enter your registered email address. A 2-factor authentication (2FA) verification code will be sent to your email inbox for login.
-
Uninterrupted Service: Your account, email subscription status, reward points will continue as they are.
-
Order History: Your past order history will not be imported, should you need any assistance on previous orders, please contact our customer support team.
Frequently Asked Questions
Will your website address (URL) change?
No. You can still find us at the exact same web address: Denimio.com
Do I keep my order history after the migration?
No. If you would like to check your order history, please contact our customer support team.
Do I keep my reward points after the migration?
Yes. Your available points and expiration dates are unchanged. Expired points will not be counted.
Will my pre‑migration orders and return requests still be processed?
Yes. All orders and return requests submitted before migration will be processed as normal.
Where can I get help for order‑related issues after migration?
Please reach out to our customer care team via email for any order‑related questions or concerns.
Are new‑customer welcome offers still usable on the new site?
Yes. Your new‑customer welcome offers remain valid for redemption on our new website.
If you have any questions, our customer support team is ready to help. You can reach out to us directly via live chat or email at denimio@lingble.com.
You can also check our FAQ for other store information.