Return Request,, medium image number 0
Return Request,, small image number 0
Return Request 的链接已复制

Return Request

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SKU#RETURN-SIMPLE
Return Request 的链接已复制

Please choose your area and fill in your order info in below.

Return request needs to be purchased per each item and one return request cannot contain multiple items.

This is because the shipping cost is calculated per average weight of one product.

IMPORTANT: Return product must be in brandnew condition with all tags attached in order to receive a refund.

※ Currently this request is not available in Russia and Ukraine. Sorry for the inconvenience.

(FOR A RETURN)

  1. Step1: We will prepare shipping documents (Airway Bill and Proforma Invoice) and send them to you via email. Please print them out and sign Pro-forma Invoice.
  2. Step2: Call either Fedex or DHL and request for a pick-up.
    3. ( Find your FedEx or DHL Locations from the URLs below) http://www.fedex.com/locate or http://www.dhl.com/en/express/shipping/find_dhl_locations.html
  3. Step3: Fedex or DHL driver will come for the pick-up. Please hand him the return package as well as shipping documents(Airway Bill and Pro-forma Invoice).
  4. Step4: Once the return product reaches us we will inspect the condition of the product and make a refund via the payment method you used. 

(FOR AN EXCHANGE)

Same as above. Please return the product and place a new order for the right size.

 

Return conditions:
 
-The item must be unworn unsoaked and still have tags on it. Hemmed products cannot be returned even in brandnew condition.
 
-The item must be in the original packaging.
 
-Return request must be made within 7days after receiving the product.
 
-Return request needs to be purchased per each item and one return request cannot contain multiple items. This is because the shipping cost is calculated per average weight of one product.
 

For any questions please send an email to support@denimio.com with your full name and the order number.

Please also note that we are not operating during weekends and holidays in Japan.  As such it may take several days before you receive the shipping documents depending on the timing of your order.

详情 货运信息
Please see above for the details.

我们很荣幸地为999元或以上的订单提供全球免费送货服务。

 我们使用世界级的快递公司如EMS, FedEx和DHL来运送产品。

我们努力在收到订单后2 - 3个工作日内从仓库发货，通常订单到达大多数东亚国家和北美需要2 - 3天，世界其他地区需要4 - 7天。

一旦商品离开我们的店面或仓库，产生的费用，例如关税，应属于顾客支付。每个国家海关政策不同，顾客是唯一的商品负责人。也因为你是商品的负责人，所以在结账时，你可以选择你的邮递文件。更改邮递文件是个人的选择，所以你需要为你提供的任何信息承担全部责任。

Please see above for the details.

我们很荣幸地为999元或以上的订单提供全球免费送货服务。

 我们使用世界级的快递公司如EMS, FedEx和DHL来运送产品。

我们努力在收到订单后2 - 3个工作日内从仓库发货，通常订单到达大多数东亚国家和北美需要2 - 3天，世界其他地区需要4 - 7天。

一旦商品离开我们的店面或仓库，产生的费用，例如关税，应属于顾客支付。每个国家海关政策不同，顾客是唯一的商品负责人。也因为你是商品的负责人，所以在结账时，你可以选择你的邮递文件。更改邮递文件是个人的选择，所以你需要为你提供的任何信息承担全部责任。