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Return Request,, small image number 0
Return Request的連結已複製

Return Request

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NZ$ 50
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SKU#RETURN-SIMPLE
Return Request的連結已複製

Please choose your area and fill in your order info in below.

Return request needs to be purchased per each item and one return request cannot contain multiple items.

This is because the shipping cost is calculated per average weight of one product.

IMPORTANT: Return product must be in brandnew condition with all tags attached in order to receive a refund.

※ Currently, this request is not available in Russia and Ukraine. Sorry for the inconvenience.

(FOR A RETURN)

  1. Step1: We will prepare shipping documents (Airway Bill and Proforma Invoice) and send them to you via email. Please print them out and sign Pro-forma Invoice.
  2. Step2: Call either Fedex or DHL and request for a pick-up.
    3. ( Find your FedEx or DHL Locations from the URLs below) http://www.fedex.com/locate or http://www.dhl.com/en/express/shipping/find_dhl_locations.html
  3. Step3: Fedex or DHL driver will come for the pick-up. Please hand him the return package as well as shipping documents(Airway Bill and Pro-forma Invoice).
  4. Step4: Once the return product reaches us, we will inspect the condition of the product and make a refund via the payment method you used. 

(FOR AN EXCHANGE)

Same as above. Please return the product and place a new order for the right size.

 

Return conditions:
 
-The item must be unworn, unsoaked and still have tags on it. Hemmed products cannot be returned even in brandnew condition.
 
-The item must be in the original packaging.
 
-Return request must be made within 7days after receiving the product.
 
-Return request needs to be purchased per each item and one return request cannot contain multiple items. This is because the shipping cost is calculated per average weight of one product.
 

For any questions, please send an email to support@denimio.com with your full name and the order number.

Please also note that we are not operating during weekends and holidays in Japan.  As such, it may take several days before you receive the shipping documents depending on the timing of your order.

詳細資料 配送

Please see below for the details.

我們很榮幸能在全球範圍內對於超過NT$4,200的訂單提供免郵服務。

我們使用世界級的快遞公司如EMS, FedEx和DHL來運送產品。

我們努力在收到訂單後2 - 3個工作日內從倉庫發貨，通常訂單到達大多數東亞國家和北美需要2 - 3天，世界其他地區需要4 - 7天。

一旦商品離開我們的店面或倉庫，產生的費用，例如关税，應屬於顧客支付。每個國家海關政策不同，顧客是唯一的商品負責人。也因為你是商品的負責人，所以在結帳時，你可以選擇你的郵遞文件。更改郵遞文件是個人的選擇，所以你需要為你提供的任何資訊承擔全部責任。

Please see below for the details.

我們很榮幸能在全球範圍內對於超過NT$4,200的訂單提供免郵服務。

我們使用世界級的快遞公司如EMS, FedEx和DHL來運送產品。

我們努力在收到訂單後2 - 3個工作日內從倉庫發貨，通常訂單到達大多數東亞國家和北美需要2 - 3天，世界其他地區需要4 - 7天。

一旦商品離開我們的店面或倉庫，產生的費用，例如关税，應屬於顧客支付。每個國家海關政策不同，顧客是唯一的商品負責人。也因為你是商品的負責人，所以在結帳時，你可以選擇你的郵遞文件。更改郵遞文件是個人的選擇，所以你需要為你提供的任何資訊承擔全部責任。